1. If you are calling from the continental US, please call the toll-free access 1-800-315-9339 to access our system. If you are calling from Canada , please call the toll-free access 1-866-889-9285 to access our system. These numbers were included in our welcome e-mail when you signed up, and is also displayed while you log on to your account.
2. Enter your PIN (Our system will automatically prompt you to dial the destination number if you are calling from a ZipDial number. To learn more about the ZipDial, please click here.)
3. Follow the voice prompt, and dial the number you want to call.
   a. For calls to U.S. or Canada, dial 1+ area code + phone number.
   b. For international calls, dial 011 + country code + city code + phone number.

   Tips:

   • To speed up the dialing, process # after entering your PIN and again after entering your destination number.
   • You don't have to hang up the phone to reconnect to our systems. To make another call, just wait for 5 to 10 seconds after the previous call has ended.
   • To redial the last number you called, press 99#. This only works while you are still connected to our system.
   • Please note that we do not provide services such as *69 and *67 features, and you cannot use OneSuite.com to call other toll-free numbers (though why anyone would want to is beyond us!)
   • Attention Mobile Phone Users: After you dial the destination number following the voice prompt, please DO NOT press any other key other than the # sign. If you press the “send” or “call” button on your mobile phone after dialing the number you want to call, you might get charged from your Mobile Phone Provider for the call. OneSuite will not be responsible for charges on your mobile phone bill.

     To ensure not to get charged by your Mobile Phone Provider for any International phone calls, OneSuite suggests deactivating the International calling feature in your mobile phone plan. However, be noted that you will no longer be able to make direct International calls from your mobile phone. You can also do the same thing for your other phones, however, be noted that you will no longer be able to make direct International calls.

     You can also take advantage of our RapiDial feature to place your International calls to ensure that you are making your International calls through our network. And please make sure you press # after entering the two-digit RapiDail number.

     To further make sure that you are dialing out through our network, you can enable the “Minutes Audio Announcement”. This ensures you that you are placing your calls through our network. If you have enabled the “Minutes Audio Announcement” but do no hear the voice prompt after making a successful International call, then it is likely that you are not dialing through our network.

1. Public pay phones.
2. Hotel phones.
3. College dormitory phones.
4. Commercial phone line systems.

The surcharge will appear after any applicable calls in your call detail record. Unfortunately there is no way to determine whether this charge will be assessed until your call is placed and the charge appears on your statement. Generally, all public pay phones will assess this surcharge, while not all of the other locations will. Click here to read more about pay phone charges.

Note:
* If calls are made from Taiwan using Taiwan's access numbers and the caller-ID is not blocked, the call-from number in your call history will be the outgoing number without the country code.

You will need a SoftPhone.  Currently, SoftPhone only operates on Windows PC. We are working on supporting Mac and Linux PCs in the near future*.

NOTE: If you are a Win98 user and you are experiencing problems, please try upgrading the Operating System to Win2k/XP or better. OneSuite doesn't support technical problems experienced when having our SoftPhone on a Win98 platform.

The first thing you should check is the status on your account, which is listed on your account summary page. If the account has expired or carries zero or negative account balance, you will not be able to make any phone calls through Broadband Access.  If your balance is above zero, please refer to SoftPhone Troubleshoot section.

Also, please be informed that Broadband Access does not connnect to toll-free numbers except OneSuite's Customer Support toll-free number.

Broadband Access does not support calls to any emergency numbers nor emergency services. To make emergency calls, please use a landline telephone or a cellular/mobile phone.

No, because you can’t receive incoming calls. To receive incoming calls and to access the voicemail feature, please subscribe to SuiteAdvantage.

No.

Your calls are charged on a per-minute basis at the same rate as the calls you make through OneSuite’s local access numbers.

Yes. You can use SoftPhone as long as you have access to the high-speed Internet. Use it as if you are dialing from the U.S.

Your username for the SoftPhone is the same as your OneSuite web account user name.

Your password for the SoftPhone is assigned at Broadband Access under summary of Long Distance section upon account login.  Your SoftPhone password is NOT the same as your account login password for security purposes.

Yes. Just log onto your web account and change your password at Broadband Access under summary of Long Distance section.