 | How does MessageOne work? |
 | When someone sends you a fax or voice message to your MessageOne account, OneSuite.com converts it to a ".wav" or ".tif" file, then forwards it as an attachment to the e-mail address of your choice. Simply open the file to see or hear it. |
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| How can I discontinue MessageOne service? |
| Please send your request via email to support@OneSuite.com or contact us toll free customer service number at 1-866-417-8483. Our customer service representatives will remove this service from your account immediately upon receiving your request. |
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| Do I get a toll-free number for MessageOne service? |
| No. MessageOne service phone numbers are not toll-free number. MessageOne account holders receive a number from our pool of available numbers. The location of these numbers vary and are randomly allocated to your MessageOne account. Depending on where the call originated, a long distance charge may apply when a caller dials in to the MessageOne. However, there are no per-minute charges to your account. |
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| When will more features be added to MessageOne? |
| We are constantly developing new features for our MessageOne service. Please check http://www.onesuite.com/default.asp regularly for information on any upcoming or new services. |
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| How am I billed for MessageOne? |
| There is a nominal fee of $1 per month, billed through your OneSuite account, to use MessageOne. |
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| Can my voice mail number and fax number be the same? |
| Yes. Our system provides the caller with a pleasant voice-prompt asking them if they wish to send a voice message or a fax. |
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| How do I know when I've received a fax or e-mail? |
| Your voice mail and faxes are forwarded to the e-mail address you chose when you set up your account. Simply check your e-mail to see what messages have come in. |
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| Can my voice mail and faxes be forwarded to another e-mail account automatically? |
| Yes. You can change the forwarding address at any time from the 'My Info' page. |
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| How is my voice mail saved? Do I need special software to save them or hear them? |
| Your voice mail is saved as a sound file of the Windows ".wav" file format. You do not need any special software to hear it. However, your computer does need a sound card and a speaker or headphones to allow you to play it back. Most newer computers have these features built in, so you should not need any additional hardware. |
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| Does MessageOne work on any operating system, like PC, Linux, or Macintosh? |
| Your Operating System should be able to play ".wav" files and display ".tif" files. These features are included in Microsoft Windows 95, 98, Me, NT, 2000 and XP. Windows includes the program Imaging, this is located under [Start]->Programs->Accessories. Check your system to see if you have the requisite software. |
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| How do my faxes appear on my e-mail? |
| Your faxes arrive as attachments to incoming e-mail. They can be viewed by most Windows 95, 98, Me, NT, 2000 and XP supported imaging software. |
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| What if someone faxes me a picture? |
| Like other faxes, a photo is forwarded to your e-mail account as an attachment and appears in the ".tif" file format. |
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| How can I be sure of the privacy of my faxes and voice mail? |
| Your privacy and security are a top priority for OneSuite.com. Your voice mail and faxes are accessible only to you. These are forwarded to your e-mail and removed from our system. Outside parties and employees of OneSuite.com do not have access to your account. |
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| How many faxes and how much voice mail can I receive at a time? |
| There is no minimum to the quantity of faxes or voice mail you can receive. However, your e-mail account may have a maximum file size and a maximum storage capacity for incoming mail. These maximums, which vary from provider to provider, determine how many messages you can receive and how many you can store in your in-box. |
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| What is the largest fax or longest voice mail I can receive? |
| OneSuite.com can handle faxes and voice mail of up to 350 KB each, about enough memory for 10 pages of text or 1 minutes of voice messaging. Your e-mail account provider may have a smaller maximum file-size, in which case that size determines the largest fax or voice mail you can receive. |
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| Can I record my own outgoing messages on my voice mail account? |
| Not yet, but we are adding this feature very soon. Currently your outgoing message is a pleasant voice asking the caller to leave you a message or send you a fax. Keep checking the OneSuite.com Web site for more news on the great features to be added shortly. |
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| How long do my faxes and voice mail remain on your system? |
| We do not store faxes or voice mail in our system. These are forwarded to your e-mail address, immediately after they are received by MessageOne system. |
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| Can e-mail be forwarded to multiple accounts? |
| No. Your e-mail, faxes, and voice mail are forwarded to the e-mail account specified in your initial OneSuite.com sign-up. However, this forwarded address may be changed at any time from the 'My Info' page. |
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| What happens to my MessageOne number when my account balance remains zero or negative for a period of 30 days or more ? |
| MessageOne service may be automatically deactivated 30 days after the account reaches zero or negative. You may lose your MessageOne number once your MessageOne subscription is removed. |
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