| General Information |
 | What is OneSuite Forwarding? |
 | OneSuite Forwarding allows you to forward all your incoming calls to any designated number - domestic or international, voice or fax. You may subscribe to a U.S. or Canada local number, or toll-free number, to route your callers to your cell, home, or office phones or faxes or any OneSuite services such as SuiteAdvantage or OneSuite Fax around the country or abroad. |
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| How does local/toll-free forwarding work? |
| With OneSuite Forwarding, you simply subscribe to a local/toll-free number, and calls to the number will be forwarded to any phone number you choose (business, home, mobile, fax etc.) anywhere in the world. So you won’t ever miss an important call, fax, or business opportunities.
The call forwarding is transparent, so the caller will not know if you or your employees are not at a set location, or even overseas.
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| Who should use OneSuite Forwarding? |
| If you’re a frequent traveler, independent contractor, or someone who does not have a landline and doesn’t like to give out cell phone numbers, OneSuite Forwarding is what you need. With OneSuite Forwarding service, you can give out your personal number to your family, friends, clients or colleagues where they can fax or call to reach you at any time, regardless of what country you might be in today. If you’re a business, OneSuite Toll-Free Forwarding will provide you all the benefits of a Toll-Free service at a fraction of what you’re paying now. In addition, you can extend your business hours and capture more business opportunities by making instant changes, via the web, to the forwarding destination to provide more flexibility and mobility. |
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| Why should I use OneSuite Forwarding? |
| OneSuite provides unbeatable rates with no contracts and commitments. You can easily change your forwarding destination number(s) through the Internet or over the phone through our customer support hotline (1-866-4178483). Our Forwarding service can be combined with any of our service offerings such as SuiteAdvantage VoIP which allows free voicemail-to-email, and message broadcasting features; it can also be combined with OneSuite Fax to receive unlimited fax-to-email. Like no others, all our features are A-La-Carte with a minimal subscription fee, so you won’t need to pay a lofty sum for unnecessary features. Subscriptions can be made all in one account. |
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| Can I use it with other OneSuite services like SuiteAdvantage or OneSuite Fax? |
| Yes, simply set up your SuiteAdvantage or OneSuite Fax number as the destination number for your OneSuite Forwarding Service. Thus, allowing you to receive incoming calls, voice mails, or faxes anytime and anywhere. |
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| Will my callers be charged for the forwarded call? |
| Your callers will only be charged by their provider for calling your local number. Your callers will not be charged if you subscribe to a toll-free number. |
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| What numbers can I subscribe to? |
| You can choose among our list of local and toll-free numbers within Canada, Hawaii, and the 48 States of U.S. |
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| Will I be able to select my OneSuite Forwarding subscription number? |
| We give you the freedom of choosing local or toll-free numbers from the available pool. However, if the area code you need is not available, you may fill out an area code request form and we'll try our best to process your request. |
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| Can I have more than one OneSuite Forwarding subscription number? |
| You may subscribe up to 10 local or toll-free numbers. |
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| Can I change my forwarding destination number? |
| Yes, you can easily and instantly change your forwarding destination number at any time through your account online or over the phone through customer support assistance.
Note: The forwarding destination numbers cannot be any 700, 900 or 976 numbers, or certain operator-assisted, third-party billed, or collect-call numbers.
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| Can I cancel OneSuite Forwarding service subscription? |
| Yes, you may cancel your subscription to OneSuite Forwarding after 2 days of sign-up. OneSuite will not charge a cancellation fee; however, we do not honor prorated refunds. Please see our Terms & Conditions under the "Billing" section for details. Simply log into your OneSuite Account and click on "Unsubscribe" next to the number you'd like to remove or call our Customer Support Hotline at 1-866-417-8483. |
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| Can I have my OneSuite Forwarding subscription number back after I unsubscribe it? |
| Yes. You may request Customer Service to help retrieve a forwarding number you had previously owned, provided that the reactivation request is made within 30 days from the cancellation date. A one-time retrieval fee of $2.95 will be charged for each number. Please call our toll-free customer support at 1-866-417-8483 for assistance. |
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| When does the subscription fee apply for a retrieved number? |
| If the retrieved number is the only call forwarding number, the subscription fee will apply a day after the retrieval date. If the retrieved number is not the only forwarding number, the subscription fee is charged on the same day the other forwarding numbers are billed. |
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| What happens to my forwarding number when my account balance remains zero or negative for a period of 30 days or more? |
| Forwarding service may be automatically deactivated 30 days after the account reaches zero or negative. You may lose your Forwarding number(s) once your OneSuite Forwarding subscription is removed. |
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| How do I subscribe to a local forwarding number? |
| - Log into your OneSuite Account.
- Select OneSuite Forwarding on the left margin menu.
- Choose Forwarding subscription type "U.S. or Canada local number."
- Select the State/Province then area code or city.
- Choose a number among the displayed list and confirm.
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| How do I subscribe to a toll-free forwarding number? |
| - Log into your OneSuite Account.
- Select OneSuite Forwarding on the left margin menu.
- Choose Forwarding subscription type "Toll-Free number."
- Choose a number among the displayed list and confirm.
Note: The toll free numbers are only accessible from U.S 48 States, Hawaii & Canada.
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| Can I transfer my own toll-free number from another service provider to OneSuite Forwarding Service? |
| Yes. Please follow the steps below.
- Download the Transfer Form from our web site.
- Print, fill out, and sign the form.
- Send the form along with your phone bill under your name and the toll-free number via fax to 1-888-839-8801 or email to resporg@onesuite.com.
- The process should take 3 to 5 business days to complete. An email will be sent to you once the subscription is active.
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| Features & Set Up |
| How do I set up my Forwarding destination number? |
| - Log into your OneSuite Account.
- Select OneSuite Forwarding on the left margin menu.
- At the Forwarding Destinations feature set-up, select "Forward calls to" option and enter your forwarding destination number.If you do not want to forward your subscribed number to any destination at the moment, simply select "Do Not Forward" option next to the number.
Note:
a) For U.S. or Canada destination number: Enter 1 + area code + phone number.
b) International destination number: Enter 011 + country code + city code + phone number.
c) RapiDial number: Enter the 2-digit code
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| Can I decline calls from payphones on my toll-free forwarding number? |
| Yes. By default, your account is set to block all calls from payphones. You may easily change this setting to accept calls made from payphones. Simply log into your OneSuite Account and go to "Toll-Free Number Settings" under OneSuite Forwarding Feature section. |
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| Can I accept international calls on my toll-free forwarding number? |
| No. OneSuite Forwarding Service is currently set up to block international calls by default. |
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| Billing |
| Is there any set-up or monthly fees? |
| No set-up fee is required, but a subscription fee of $2.95/month is charged on your OneSuite Account for each forwarding number you subscribe to. |
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| How will I be billed for my usage? |
| The forwarded calls are charged based on the per-minute rates and billed through your OneSuite Account. |
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| How are the forwarded calls charged? |
| Please check our rates here. Choose “Forwarding” tab and select the forwarding service type and the country your call will be forwarded to. Then click the "Get Rates" button. You should be able to see the per-minute rate for the calls. |
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| Will I be billed for forwarded calls that are unanswered? |
| No. You will only be billed for answered forwarded calls. |
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| Can I view my forwarding charges? |
| Yes. Please go to My History to view your charges for forwarded calls in the past 90 days. |
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