FAQ - Fax - Sending Internet Faxes - WebFax

Do I need to set up anything before using OneSuite WebFax?

No, you do not need to set anything up. Once you have subscribed to OneSuite Fax Plus, just log into your OneSuite account, find "OS Fax" on the left menu link, and click "Send Web Fax."

You can then start sending faxes.

I logged in to OneSuite WebFax from the web page, and not from my account. Why am I getting an error message indicating that my password is incorrect?

For your Internet security and safety, we always recommend logging in to OneSuite WebFax from your OneSuite account.

If you prefer to log in from the web page, and is told you have an incorrect password, you may have accidentally changed your password or entered an incorrect password. Please note that your OneSuite account login information is different from your OneSuite Fax login.

To retrieve the correct password, log in to your OneSuite account, go to the left menu and find "OS Fax." Click on summary and scroll down the web page to locate your OSFX account password. You can click on "Change Password" to ensure you have the correct password. Then, log in to WebFax using your new password.

Can I personalize my password?

No. The OneSuite WebFax login password is system generated.

What is the OneSuite WebFax Contact List?

Your OneSuite WebFax Contact List stores contact information about recipients to whom you are sending faxes. This information can include a contact’s name, fax number, address, company and business address, etc.

In OneSuite WebFax, you can access your Contact List by clicking on "Contacts," on the left hand column.

How do I create my OneSuite WebFax Contacts?

To learn more about using the OneSuite WebFax Contacts, log in to OneSuite WebFax and refer to the Help Section on the upper right. Choose Contact List > Contacts Management.

Can I import external data source or existing address book from an email client into OneSuite WebFax Contact List?

Yes. You can import your address book from Outlook, Outlook Express or Lotus Notes 8.5 after you have saved it as a .csv file. For exporting instructions, please refer to your email client.

Step-by-step instructions are available in the WebFax Help menu, under "Importing Contacts From an External Source."

What is broadcast fax?

Broadcast fax is the OneSuite WebFax feature that allows users to send a fax to multiple recipients at the same time

How do I send a broadcast fax?

To send a broadcast fax, you must create and save the contacts you wish to send the fax to, then add the recipients to the fax.

For step-by-step instructions, please refer to the Help guide in OneSuite WebFax, under "Creating and Sending a Fax > Adding One or More Recipients to a Fax "