OneSuite Fax Basic is a fax-to-email service for unlimited inbound fax.

Yes. When you subscribe to OneSuite Fax service, the avaiable numbers consist of local numbers. Please first select a local number. Then, please subscribe to a OneSuite Forwarding toll-free number, and enter your OneSutie Fax number as your forwarding destination number. Then, your toll-free number will route all the incoming faxes to your OneSuite Fax number, and you will receive all faxes in your email account. There are no charges to your OneSuite account for inbound fax

Your privacy and security are a top priority for OneSuite.com. Your fax history is stored for 30 days and only for troubleshooting purposes. Only authorized personnel are allowed access, should there be any need to investigate problems encountered with OneSuite Fax.

OneSuite Fax Basic allows for only one fax-to-email address. You may update the email address at any time on My OneSuite Fax page under My Account.

Opening faxes through your email:                                                                                           

• Log into your email account.
• Open the email message from OneSuite Fax.
• Double-click on the attachment.
• If you are using an email client, such as Outlook or Outlook Express, please double-click on the attached file to view your fax.
• If you use a mail program, such as AOL or CompuServe, you may be asked to save the file to a directory before opening it.

Each outbound fax page is billed by its transmission duration, in 1-minute increments. It is generally assumed 1 page = 1 minute; duration may be affected by the baud rate of the receiving fax machine, line quality, or graphic intensity of the document. Please click here to check our fax rates.

To start sending fax, follow the procedure enumerated below :

• Download the OSFX software installer by logging onto My Account and going to the Download Center.
• Click on ‘Download’ and run the installer. Simply click on "Next", check "I accept the license agreement" option, and keep clicking "Next" until "Finish." Then click "Finish."
• When installation is finished, open your Start menu and click Programs > OneSuite Fax > OneSuite. This will start the OneSuite OSFX software.
• After initial download of OSFX, the user ID and password must be set before use. Your OSFX username is "your OneSuite account username@fax.onesuite.com." To locate your OSFX password, please go to OneSuite Fax Summary page under My Account.

Please check if you have accidentally changed your password. Once OSFX is launched, open User Settings under the File menu bar. You will need to enter your OneSuite username@fax.onesuite.com and OS Fax password into the following box.

The phonebook displays a recipient's contact information in 4 columns: last name, first name, company, and fax number.

• Borland Dbase III, IV, and 5
• Microsoft FoxPro 2.0, 2.5, 2.6 and 3.0
• Corel Paradox 3, 4, and 5
• Symantec ACT!
• Microsoft Access (including Access 2007)
• An ODBC-compliant (Open DataBase Connectivity) data source
• Microsoft Excel 3.0, 4.0, 5.0/7.0, 97, 2000, XP and 2003
• A comma separated value (.csv) text file.  In a text file data source, the values are delimited by commas.
• XmediusFAX Phone Book
• LightningFAX Phone Book

There are a few reasons you may not be receiving your fax messages: 

• Your email provider is experiencing problems: Occasionally, your email provider can experience problems sending certain files through to your email. Because your faxes are sent to your email as attachments, this may cause a problem with delivery. 
• The sender has the wrong fax number: Occasionally a sender makes the mistake of sending to the wrong fax number. If you have not received a fax you were expecting, please have the sender check the number and try again. 
• Your OneSuite account balance is insufficient: You cannot receive fax if your balance is zero or negative. 
• Your OneSuite account is expired: If your account has expired, you will also not be able to receive fax. Please recharge your account immediately.

If someone is unable to send faxes to your OneSuite Fax number, please make sure that the sender is dialing the correct number and they are prefacing the number with the required dialing codes. 

If your OneSuite Fax number is working but a particular caller cannot reach you, it is possible that the caller has a problem with their local or long-distance phone carrier.

If all else fails, dial the number yourself. If you can connect to the number, anyone should be able to connect and send you fax. 

A: OSFX.exe creates a temporary file in C:\ when it tries to convert the phone book to another format. This error occurs if MS Office is installed and the PC account type user (Limited or Administrator) does not have write access to the C:\ root directory.

There are two ways to address this problem:
           
(a) Create a new phone book (Recommended)

1. Open OSFX >> Press "OK" to cancel the error message (# 80004005).



2. Open the phone book: Tools >> OneSuite Fax Phone Book.


 
3. Press "No" when prompted: "Do you want to convert this database?"



4. Create a new Phone Book: File >> New >> Phone Book (Ctrl+N).



5. Put the phone book file under the "Documents" Folder in your home directory, using "Phonebook.xmc" as the filename.



6. Select "Contact" under the "Show names from the..." drop-down menu on the upper right of the phone book window.

7. User can now add contacts to this new phone book.

8. Exit the phone book. The new phone book will now be automatically applied to OSFX and the error will no longer pop up.

(b) Disable User Account Control (UAC) (Not recommended)

• Control Panel >> User Accounts;
• Select “Turn User Account Control on or off” link;
• Uncheck "Use User Account Control (UAC) to help protect your computer, then press "OK";
• Click "Restart Now" to restart the computer and effect the change.

OSFX.exe creates a temporary file in C:\ when it tries to convert the phone book to another format. This error occurs if MS Office is installed and the PC account type user (Limited or Administrator) does not have write access to the C:\ root directory.

There are two ways to address this problem:
           
(a) Create a new Phone book (Recommended)

1. Open OSFX >> Press "OK" to cancel the error message (# 80004005).

2. Open the phone book: Tools >> OneSuite Fax Phone Book.

3. Press "No" when prompted: "Do you want to convert this database?"

4. Create a new Phone Book: File >> New >> Phone Book (Ctrl+N).

5. Put the phone book file under the "Documents" Folder in your home directory, using "Phonebook.xmc" as the filename.

6. Select "Contact" under the "Show names from the..." drop-down menu on the upper right of the phone book window.

7. User can now add contacts to this new phone book.

8. Exit the phone book. The new phone book will now automatically apply to OSFX and the error will no longer pop up.

(b) Disable User Account Control (UAC) (Not recommended)

1. Control Panel >> User Accounts;
2. Select “Turn User Account Control on or off” link;
3. Uncheck "Use User Account Control (UAC) to help protect your computer, then press "OK";
4. Click "Restart Now" to restart the computer and effect the change.