Please follow the instructions after VoIP system upgrade

SoftPhone Users¹ (Broadband Access and SuiteAdvantage users):

After the system upgrade, please follow the instructions below to re-login your SoftPhone:

1. Right-click on the softphone, and select “Re-initialize selected service…”
2. On the Account entry, please enter [Your OneSuite Username]-voip.onesuite.com (Your username is case-sensitive.)
3. Enter your password. You may retrieve your SoftPhone password here.
   
   
   
   
4. Click on OK. The SoftPhone faceplate shows “Ready to call.” You may begin to dial out from your SoftPhone.

SuiteAdvantage Subscribers Only:

The upgraded VoIP system features more powerful voicemail functions:²

• Distribution Group Management – Similar to an email contact group, the voicemail distribution group is a list of mailboxes/phone numbers for subscriber to send or forward messages. Start creating your voicemail distribution group here.
• Send Message – Allows subscriber to record a message and send it to a phone number, SuiteAdvantage mailbox or defined distribution group.
• Forward Message – Allows subscriber to forward a message to a phone number, SuiteAdvantage mailbox or distribution group.
• Reply to Message – Allows subscriber to call back the message sender.
• Auto-Play of New Messages – The system automatically plays new voicemail messages when subscriber dials into the voice mailbox.
• Auto Forward Message – The system automatically forwards any new message to a phone number or SuiteAdvantage mailbox.
• Auto-Carbon Copy of New Messages – The system automatically sends a carbon copy of any new message to a phone number or SuiteAdvantage mailbox.
• Extended Absence Greeting – If set up, caller will need to confirm before recording the message. This option serves to minimize the number of messages in the mailbox.
• Review Greeting by Number – Allows subscriber to set up and review greetings by number.

More details

If you previously access your SuiteAdvantage voicemails through phones, after re-initializing your SoftPhone, please dial *0 on your SoftPhone keypad and follow the instruction to change your voicemail password:

1. Press 5 for Mailbox administration.
2. Then press 1 to change your password.

You may further change your voicemails greetings, or create voicemail distribution group. Just follow the new voicemail menu:

*Note: Press “#” to confirm whenever you finish entering or recording.

If you have any questions regarding SoftPhone setup or system upgrade, please contact our 24-hr customer support line at 1-866-4-1SUITE (1-866-417-8483).

If you’re dialing from a third-party IP phone, please also re-initialize the account name by entering [Your OneSuite Username]-voip.onesuite.com (Your username is case-sensitive.) If you’re sending/forwarding the message to another SuiteAdvantage number, there won’t be any charges. For messages sent/forwarded to non-SuiteAdvantage numbers, our VoIP per-minute rates will apply. Please visit our Rate Page for details.