SuiteAdvantage is OneSuite’s newest product, allowing you to make PC-to-PC, PC-to-Phone, and Phone-to-PC calls.

You will need a SoftPhone.  Currently, SoftPhone only operates on Windows PC. We are working on supporting Mac, Linux PCs and mobile phones in the near future.

Yes. Please consult with your ISP to see if your Internet service allows VoIP and check your Internet speed bandwidth. A minimum of 512 kbps is recommended.

In most cases you are able to transfer your current phone number to our services. To start the transfer process, go to “Transfer My Phone Number” under SuiteAdvantage Features in My Account, fill out the Letter Of Authorization and submit it.

Please note: The name on the LOA must match the name on your phone bill.

It will be “[Your OneSuite user name]-voip.onesuite.com.” For example: john123- voip.onesuite.com. Please note that the username you enter is case-sensitive.

No.

PC-to-PC calls between two SuiteAdvantage subscribers, as we call ‘IN-Net Calls,’ are free.

The monthly subscription fee will be deducted from your OneSuite Account balance on the same day you set up your SuiteAdvantage account.

No, this date cannot be changed.

We give you the freedom of selecting your own area codes.  However, if the area code you selected is not available, we will try our best to assign you a number that’s closest to your choice of city or area code.

No.

Your calls are charged on a per-minute basis at the same rate as the calls you make through OneSuite’s local access numbers.  Unless, of course, you are making IN-Net Calls, which are free.

SuiteAdvantage offers an International Call Block feature for all of our accounts, which allows you to block and unblock international calling when calling through your SoftPhone.

To enable/disable International Calling:

• Log onto your web account and go to SuiteAdvantage Features control page.
• Go to "International Calling."
• Choose the number you wish to configure for International Call Block, and click "Save."

International Calling is enabled by default.

Only the user with the web account username and password.

It is a safeguard. This feature prevents unintended calls when a user accidentally hits wrong digits or places unauthorized international calls from your SoftPhone.

In most cases you are able to transfer your current phone number to our services. To start the transfer process, go to “Transfer My Phone Number” under SuiteAdvantage Features in My Account, fill out the Letter Of Authorization and submit it.

Please note: The name on the LOA must match the name on your phone bill.

We do not offer the option of porting your mobile phone number to our system. For toll-free number porting, you may first subscribe to OneSuite Forwarding service, to make the toll-free number porting request during the sign-up process, and enter your SuiteAdvantage number as your ring-to (forwarding destination) number. Then the toll-free number will route all the incoming calls to your SuiteAdvantage number.

When you sign up for service and submit a number transfer request, OneSuite will provide you with a temporary DID number to use so you can use your SuiteAdvantage service while your number transfers.

It takes 30 or more business days to port your phone number to SuiteAdvantage service.

In order to upload your phone bill to Onesuite, the file must be PDF or JPG format. To convert your files to PDF, you can use a free tool called PDFCreator, available from http://sourceforge.net/projects/pdfcreator/.

After you've installed the software, it installs a "virtual printer" to your system called PDFCreator.

This special printer will take any document and convert it into PDF format.

To use it, simply print the document of your choice, and choose the PDFCreator as your printer.

This will then convert the file into a PDF you can upload on the Letter of Authorization page.

Your Operating System should be able to play “.wav” files. This feature should be standard in Microsoft Windows 95, 98, Me, NT, 2000 and XP. Windows includes the program Imaging, located under [Start]->Programs->Accessories. Check your system to see if you have the required software.

Each voicemail message may be up to 3 minutes (180 seconds) long.

Your messages can stay in your voicemail as long as they are not deleted. However, if your voicemail box is full, you will not be able to receive any more voicemails.

Your voicemail box can hold 25 messages. This includes both new and saved messages combined.

The default setting is at 20 seconds.
You can configure the time setting for the phone to ring before voicemail picks up by following the steps below:

• Log onto your web account.
• Click "Features" under SuiteAdvantage.
• Go to "Voicemail” under Features.
• Follow the directions in that section.

No.

The time zone is standard PST.

When voicemail is "Disabled", a call will ring until it is answered or when the caller hangs up. You can configure this feature by following the steps below:

• Log onto your web account.
• Click "Features" under SuiteAdvantage.
• Go to "Voicemail” under Features.
• Follow the directions in that section.

To hear your voice messages online, you need a media playback tool configured to play .WAV files, such as Media Player version 9 or lower, RealPlayer, WinAmp, QuickTime, Ultra Player, or Sonique. Many of these tools are free downloads.

*Note: Press “#” to confirm whenever you finish entering or recording.

Similar to an email contact group, it is a list of mailboxes/phone numbers for sending or forwarding messages. You can create up to 100 distribution groups by assigning a two-digit list number from “00” to “99,” with each group containing up to 100 group members. Also, the phone numbers can be domestic numbers, other SuiteAdvantage numbers (1+ area code + phone number), or international numbers (011 + country code + city code + phone number).

• Login My Account > SuiteAdvantage > Features > Voicemail Setting;
• Make sure your voicemail setting is enabled;
• Create your distribution groups on the same page below (phone numbers may be domestic number, international number or other SuiteAdvantage number);
• On your OneSuite SoftPhone, dial *0 to enter the voicemail menu;
• Dial 2 to send a message;
• Record your message. When prompted to send the message, enter the distribution group number;
• Your recorded message is delivered to group members; if the call is not picked up, the message is delivered to their voicemail box if available.

This feature allows you to record a message and send it to a phone number, SuiteAdvantage mailbox, or a distribution group from your OneSuite SoftPhone.

Once set up on your OneSuite SoftPhone, the system automatically sends a duplicate copy of any newly received message to a phone number or any SuiteAdvantage mailbox other than your own.

Once enabled on your OneSuite SoftPhone, the system automatically forwards a newly received message to a phone number or any SuiteAdvantage mailbox other than your own. However, you will not retain a copy in your voice mail. This feature is usually enabled while you’re traveling domestically or overseas.

Yes. You can manually forward your received messages from your OneSuite SoftPhone to a phone number, SuiteAdvantage mailbox, or distribution group of your choice.

If you’re sending/forwarding the message to another SuiteAdvantage number, there won’t be any charges. For messages sent/forwarded to non-SuiteAdvantage numbers, our VoIP per-minute rates will apply. Please visit our Rate Page for details.

Each message sent or forwarded will be charged and recorded separately in your billing history. For example, if you send/forward a message to 5 numbers, there will be 5 call records on your billing history, unless any of the 5 numbers is a SuiteAdvantage number, in which case the call will not be recorded in the billing history.

Yes, you can call back the message sender directly from your OneSuite SoftPhone. If the message is from a SuiteAdvantage number, the call will be free. For all calls to non-SuiteAdvantage numbers, our VoIP rates will apply. Please visit our Rate Page for details.

Yes. The default setting is “on,” so when you log into your voice mailbox, the system will automatically play new messages, if any. You may also turn it off. This feature makes it easier for you to listen to new messages without pressing any keys.

Yes. You can set up and review your own greetings if you choose not to use our default greetings. There are 4 types of greetings available:

• Standard Greeting: when SoftPhone is turned off.
• Extended Absence Greeting: when you’re on an extended vacation or absence and cannot attend to your voicemail messages. If set up, caller will be asked to confirm before recording the message. Enabling this feature may minimize the number of messages left in your voice mailbox.
• No Answer Greeting: when SoftPhone is turned on and the incoming call is unanswered.
• Busy Greeting: when “Do Not Disturb” is on or the incoming call is “Ignored.”

You may review or set up 2-digit greeting number by pressing “5” (Review Greeting by Number) at the Greeting Management Menu.

No. Calls to *0 are toll-free.

No.

A $1.95 monthly fee will be charged for each Virtual Phone Number..

Virtual Phone Numbers are activated immediately.

No. Virtual Phone Numbers don’t work unless they are linked to a SuiteAdvantage primary number.

We offer you the freedom of maintaining a local presence anywhere you choose.  You may obtain one Virtual Phone Number per area code up to 10 Virtual Phone Numbers per SuiteAdvantage account.

• Make sure that you have an active OneSuite SuiteAdvantage account.
• Add a Virtual Phone Number under SuiteAdvantage features page.

SuiteAdvantage virtual phone numbers point to your primary number and are only for inbound calls.

In the same way that you can have more than one email address point to the same email account, you can have more than one SuiteAdvantage number link to your SuiteAdvantage primary number. The SuiteAdvantage Call Routing Network points your Virtual Number calls to your primary line.

If the area code you need is not available, you may fill out an area code request form and we'll try our best to process your request.