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FAQ category

We've tried to be as forthcoming and complete as possible and tell you everything we think you need to know about OneSuite.com, but maybe there are a few things we left you a bit fuzzy on. Below are questions posted to us by current and prospective customers. See if any of your questions are answered there, and if not, drop us a line at support@OneSuite.com , or fill out the electronic form found on our Support page, or call us at 1-866-417-8483 ( 1-866-41SUITE ). We want you to be as happy as possible with our services, and to fully understand what we have to offer.

General How can I sign up with OneSuite.com? To subscribe, please click on the ' Sign up ' button from our Home page. Then fill out our short sign-up form. We currently only accept online subscriptions. Account Management What will my account summary be like? Your account summary provides up-to-the-minute information on your account number, balance, expiration date and PIN(s). Long-Distance Services How many PinDial and ZipDial numbers can I have? For each account you can have a total of up to four (4) numbers. OneSuite Fax Can I keep my fax number if I upgrade to OneSuite Fax Plus? Yes. You will keep the same fax number when you upgrade to OneSuite Fax Plus feature. OneSuite Forwarding What numbers can I subscribe to? You can choose among our list of local and toll-free numbers within Canada, Hawaii, and the 48 States of U.S. SuiteAdvantage Do I get charged for calling another SuiteAdvantage number? PC-to-PC calls between two SuiteAdvantage subscribers, as we call ‘IN-Net Calls,’ are free. SoftPhone Troubleshooting What is SoftPhone? The SoftPhone is a software that offers the freedom and convenience of making and receiving calls from your desktop computer or PC. OneSuite Business How do I create sub-accounts ? Once you’ve created a OneSuite Business account, you may start creating sub-accounts by filling out user name, password, and profile information.