FAQ - Forwarding - Others

Can I add faxing or voicemail features to my toll-free forwarding service?

Yes, simply set up your SuiteAdvantage or OneSuite Fax number as the destination number for your OneSuite Forwarding Service. Thus, allowing you to receive toll-free incoming calls, voice mails, or faxes anytime and anywhere.

Will my callers be charged for the forwarded call?

Your callers will only be charged by their provider for calling your local number, if your area code is not within their local callcoverage. Your callers will not be charged if you subscribe to a toll-free number.

Can I change my forwarding destination number?

Yes, you can easily and instantly change your forwarding destination number at any time through your account. Note: The forwarding destination numbers cannot be any 700, 900 or 976 numbers, or certain operator-assisted, third-party billed, or collect-call numbers.

How do I cancel my OneSuite Forwarding service subscription?

Yes, you can cancel your subscription to OneSuite Forwarding 2 days after sign-up. OneSuite will not charge a cancellation fee; however, we do not honor prorated refunds. Please see our Terms & Conditions under the "Billing" section for details. Please call our Customer Support Hotline at 1-866-417-8483 to unsubscribe a OneSuite Forwarding number.

Can I have my OneSuite Forwarding subscription number back after I have unsubscribed?

Yes. You can make a request through our customer support team to help retrieve a forwarding number you had previously owned, provided that the reactivation request of that U.S./Canada local or toll-free number is made within 30 days, from the cancellation date. A one-time retrieval fee of $2.95 will be charged for each number. Please call our toll-free customer support at 1-866-417-8483 for assistance.