FAQ - Long Distance - Calling from mobile or landline in US/CA

How do I make a long-distance or international call through OneSuite on my cell/landline phone?

Making international calls with OneSuite is fast and easy. Make sure you have registered your phone so you can go PINless.

  1. First, dial an access number (what is an access number?) so your calls are placed through OneSuite.
  2. Then, just dial your 2-digit RapiDial Phonebook nunber for your contact.

    If you haven't saved your contact in your Phonebook yet, you can still dial the traditional way:

    1. For calls to U.S. or Canada, dial 1+ area code + phone number.
    2. For international calls, dial 011 + country code + city code + phone number.


  • Save your access number as speed dial on your phone
  • To speed up the dialing process, press # after entering your PIN and again after entering your destination number.
  • You don't have to hang up the phone to reconnect to our systems. To make another call, just wait for 5 to 10 seconds after the previous call has ended.
  • To redial the last number you called, press 99#. This only works while you are still connected to our system.
  • Please note that we do not provide services such as *69 and *67 features.

If you are on a cell phone: After you dial the destination number following the voice prompt, please DO NOT press any other key other than the # sign. If you press the "send" or "call" button on your mobile phone after dialing the number you want to call, you might get charged from your Mobile Phone Provider for the call. OneSuite will not be responsible for charges on your mobile phone bill.

To ensure not to get charged by your Mobile Phone Provider for any International phone calls, OneSuite suggests deactivating the International calling feature in your mobile phone plan. However, be noted that you will no longer be able to make direct International calls from your mobile phone. You can also do the same thing for your other phones, however, be noted that you will no longer be able to make direct International calls.

You can also take advantage of our RapiDial feature to place your International calls to ensure that you are making your International calls through our network. And please make sure you press # after entering the two-digit RapiDail number.

To further make sure that you are dialing out through our network, you can enable the "Minutes Audio Announcement". This ensures you that you are placing your calls through our network. If you have enabled the "Minutes Audio Announcement" but do no hear the voice prompt after making a successful International call, then it is likely that you are not dialing through our network.

What is your rate for in-state calls?

Our rate for in-state calls is the same as our rate for state-to-state calls.