FAQ - Long Distance - PIN Management

What is PINDial, and what is PINless ZipDial?

PINDial lets you use your OneSuite account like a phone card, by entering your PIN. This comes in handy when you need to use a payphone, a hotel phone, or any other public phone. (How do I set up PINDial?)

Registering your phone number to go PINless on the other hand, makes your dialing process much easier. Just register the phone numbers you make international calls from often, such as your cell phone, your home phone, and your office phone, so you can skip dialing your PIN. (How do I register my phone?)

How many PINDial and ZipDial numbers can I have?

For each account you can have a total of up to four (4) numbers. So you could have two ZipDial and two PinDial numbers, one each for your home and business; or three ZipDial numbers covering your home, office, and cellular phones, and one PinDial for the road. You decide what works for you.

How do I set up additional PINDial numbers?
  • Log in to your OneSuite account.
  • Find LONG DISTANCE Service > PIN MANAGEMENT on the left side menu.
  • Click on the "Change" button on the upper right corner of the table.
  • Leave the box blank. (Our system will automatically generate a PIN based on your registered phone number.)
  • Select the option: PINDial.
  • Click on "Submit" to complete the changes. Your change will now be displayed.
  • Click on "Confirm, "and the change will take effect immediately.
How do I register my phone number to go PINless?

Register your phone number as ZipDial in your OneSuite account so you can skip entering your PIN when making cheap international calls with OneSuite.

If you have a U.S. or Canada phone number (or learn about registering phones for non-U.S. or -Canada phone numbers), follow these steps to register your phone:

  1. Log in to your OneSuite account
  2. Select LONG DISTANCE on the left side menu, click on PIN MANAGEMENT.
  3. Click on change on the upper right-hand corner
  4. Under the Account field, enter your 10 digit phone number, select ZipDial. Choose whether or not you'd like to hear minute or balance announcements
  5. Click on Submit
Can I register a non-U.S./Canada phone to use the PINless ZipDial feature?

A: If you have a non-U.S. or -Canada phone number (maximum 10 digits), here's how to register your phone:

First, verify your phone number

  1. Make a call using PINDial (what is PINDial?) from the phone you'd like to set up as ZipDial.
  2. Log in to your OneSuite account, go to HISTORY along the top menu bar.
  3. Select a period which covers the call you just made.
  4. Find the call you just made, and the complete number under "Call From." This is the number to use for your phone registration.

Next, register your phone:

  1. From the left side menu, select LONG DISTANCE, click on PIN MANAGEMENT.
  2. Click on change on the upper right-hand corner
  3. Under the Account field, enter your phone number as listed in the "Call From" column, select ZipDial. Choose whether or not you'd like to hear minute or balance announcements
  4. Click on Submit

For even faster international dialing, manage your contacts by setting up RapiDial Phonebook for 2-digit destination number dialing.

Can I use ZipDial if I have caller-ID block?

Depending on whether we can receive your caller-ID or not. In some cases, we receive caller-ID even with phones that are set up to have caller-ID block. In some other cases, we can't recognize the caller-ID and will not be able to provide you the ZipDial function. ZipDial should work even if you have caller-ID block if you use the toll-free access numbers. If your phone is set up to have caller-ID block and wish to access our network through our local access numbers, please deactivate caller-ID block by dialing *82 before dialing the local access number.

Note: Some cellular phones may not work with ZipDial and certain cellular phones request dialing different keys to deactivate caller-ID block. Please consult with your cellular phone carrier. Dialing *82 will only temporarily disable the caller-ID block of that particular call. Caller-ID block continues with subsequent phone calls if *82 is not entered.

Why isn't my ZipDial feature working?

Please check if you've set up caller-ID block on your phone line. If so, deactivate the caller-ID block by pressing *82 before dialing the local access numbers.

Or, please check if your registered ZipDial phone number is currently being used on a PBX system. Our network may not be able to recognize the caller-ID through a switchboard.

On a phone that's already set up as ZipDial under a certain OneSuite account, can I call using another OneSuite PIN or account on that phone?

Yes. Simply dial the access number, and when prompted for the destination number, enter "98#" to enter another PIN or account number.