FAQ - Fax - Sign-up and Service Subscription

How do I sign up for OneSuite Fax?

Since OneSuite Fax is a subscription-based service in addition to the OneSuite Long Distance service, you’ll need to sign up for a OneSuite Account first. Then, you can subscribe to OneSuite Fax from “my account.”

Can I have an old fax number back?

Yes. You may retrieve a fax number you had previously owned, provided that the reactivation request was made within 30 days from the cancellation date. A one-time fee of $2.95 for each fax number retrieved will be charged. Please call our toll-free customer support at 1-866-417-8483 for assistance.

When will I be charged the monthly fee for a retrieved number?

If the retrieved number is the Primary Fax number, the monthly fee will be charged a day after the retrieval date. On the other hand, if the retrieved number is a secondary fax number, the monthly fee is charged on the same day the Primary Fax number is billed.

Can I change my OneSuite Fax Plus subscription to Basic?

Yes. If you do not want to keep your OneSuite Fax Plus account and wish to subscribe to OneSuite Fax Basic service, please call our customer support at 1.866.417.8483. Our customer service representatives will process your service downgrade request immediately, provided that the request is made within 90 days of OneSuite Fax upgrade or sign-up. The process may take up to 2 hours.

Do I get to keep my fax number if I request to downgrade my OneSuite Fax Plus subscription?

Yes. You will keep your primary OneSuite Fax Plus number. Your secondary OneSuite Fax number will be removed.